Must you return every client call promptly?

Two of my favorite "blawgers," Tom Collins (www.morepartnerincome.com) and Carolyn Elefant (www.myshingle.com), recently raised an interesting online point/counterpoint. Tom cited the case of a young partner who always returned calls and e-mails - the following day. This partner felt such a level of service was acceptable, and that it increased his efficiency by avoiding interruptions. ...

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Must you return every client call promptly?

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